SatWeb Terms of Use
1. Background
1.1. SatWeb is a product owned by Avance Software, SERVICIOS MARAGATOS SRL (the “Company”) which allows you to access your information and tasks 24 hours a day, regardless of your location. All you need is a computer with an Internet connection.
1.2. SatWeb runs on servers provided by the “Company” and the “Client” is granted access to use the applications and store their data.
1.3. The “Client” must be over eighteen years of age. The “Client” is aware of the features of SatWeb and the services provided, and accepts them accordingly.
1. Objet
2.1. The “Company” grants the “Client” the SatWeb usage licenses that it contracts, as specified in the plan selected on the SatWeb website, on a non-exclusive, non-transferable, and time-limited basis.
2.2. The “Client” declares that he or she knows and accepts, without limitation, the functionalities and other conditions of SatWeb, including, among others, the backup and update policies described below.
2.3. To access the use and benefits of SatWeb, the “Client” must have the minimum hardware and software equipment required to run the system remotely, as detailed in clause 17.
3. Price
3.1. The price for the use of the granted SatWeb licenses and related services is set here.
3.2. This price must be paid by the “Client” within the established timeframes and conditions.
3.3. This price must be paid by the “Client” within the established timeframes and conditions.
3.4. The contract will be renewed automatically and successively for the same period for which it was contracted, unless the “Client” gives advance notice of non-renewal in the manner provided in article 15. SatWeb usage licenses for new users that the Client incorporates during the current contract period will be billed in the following automatic renewal period and for the corresponding amount from the beginning of use.
3.5. All prices are exclusive of all taxes, and the “Client” is responsible for paying them.
4. Data operating conditions
With respect to the data stored on the “Company” servers as a result of the supply made by the “Client”, the following is agreed:
4.1. The stored data will be managed by SatWeb to allow access for queries by the “Client”. The truthfulness, accuracy, and validity of the data provided by the “Client” through SatWeb and stored on the “Company's” servers is the sole responsibility of the “Client”
4.2. The data provided by the “Client” will not be disseminated without written authorization from the “Client”, who will be responsible for obtaining the legally required consent of the data owner.
3.4. The contract will be renewed automatically and successively for the same period for which it was contracted, unless the “Client” gives advance notice of non-renewal in the manner provided in article 15. SatWeb usage licenses for new users that the Client incorporates during the current contract period will be billed in the following automatic renewal period and for the corresponding amount from the beginning of use.
4.3. Upon termination of this license for use under any of the contractually provided terms, the “Client” must download their data.
5. Responsibilities
5.1. The “Client” will be solely responsible for the use they make of SatWeb and the decisions they make based on their data, the classifications, sorting methods, etc. that SatWeb offers.
6. Term
6.1. The services contracted by the “Client” will have the duration established in the selected plan, according to the payment method chosen.
6.2. The rights of use acquired by the “Client” may not be transferred to third parties under any circumstances.
6.3. The license agreement and related services will be terminated in the event of dissolution of the contracting “Company” (the “Client”).
7. Confidentiality
7.1. The “Company” will maintain strict confidentiality and will not reveal to third parties or transfer, during and after the validity of the license, the “Client” data contained in SatWeb.
7.2. The “Client” may disclose the data referred to in this article: (i) with the prior written consent of the “Client”; (ii) when necessary for the technical personnel involved to use them for the strict execution of this contract; (iii) or when required by a competent authority.
7.3. The “Company” will not use the “Company” data accessed through the use of SatWeb for any purpose other than that necessary for the strict execution of the contracted services.
8. Breach
8.1. The “Client” may request the termination of the contracted services if it proves that the “Company” has breached its obligations, for which it must notify the Company in writing in a reliable manner. Upon receipt of this notification, the “Company” will have a period of thirty days to remedy the breach. After this period, if the breach has not been remedied, the “Client's” unilateral termination will become final.
8.2. Failure by the “Client” to comply with any of its obligations to the “Company” will entitle the “Company” to immediately suspend service to the “Client”, temporarily or permanently, without any liability on the part of the “Company” and without prejudice to any other rights it may have. The “Company” also reserves this right, under the same conditions, to be used in cases of force majeure, unforeseeable circumstances, or acts of God, at its discretion.
9. Communications
9.1. All communications to the other party will be sent by email to the address provided by the “Client” when registering their account.
10. System Features
10.1. The system contemplates the use of contracted application software, hosted on the SatWeb application server, operating on databases hosted on database servers contracted by SatWeb, or operating on mobile computing, as appropriate.
11. Warranty
11.1. The “Company” guarantees that SatWeb operates substantially in accordance with the technical documentation and instructions detailed on the website and undertakes to make every effort to correct any errors that may be detected. The “Company's” responsibility is limited to the correction of errors, and it shall have no liability, either implicit or explicit, for any damages that may result to the Licensee in connection, directly or indirectly, with the use of SatWeb.
11.2. The “Company” shall have no responsibility to carry out development work that alters in any way the functionality of the system as a whole or any of its components in particular.
11.3. Any other type of warranty or liability on the part of the “Company”, whether express or implied, including the warranty of merchantability, is completely excluded.
12. Support
The “Company” will provide comprehensive support services for the efficient operation of SatWeb in its original form, including the following services:
1) Update to new released versions of the product.
2) Email support for system reconfiguration and user support.
3) Identification of problems due to operating accidents.
4) Services for the installation of additional work beyond the contracted software support, such as configuration of network terminals, printers, Windows, Office, or any other third-party software, are excluded. Such work may be performed by the “Company” if requested, directly or indirectly, and will be quoted and invoiced separately.
5) Any type of assistance is also excluded if the “Client” is not up to date with the payment of the service corresponding to the current month.
Technical support is provided only for paid account users and is provided via email or through the ticket system.
13. Hosting
13.1. The “Company” will be responsible for hosting the “Client’s” data on its own or contracted servers.
13.2. The hosting service will be available 24 hours a day, 365 days a year. The “Company” guarantees that the service will be available for more than 99 percent of the contracted time.
13.3. SatWeb will perform backup copies of the software and databases on a daily basis. The company will maintain these backups for a period of seven calendar days. Furthermore, the “Client” may back up their data at any time on a “Client’s” computer.
13.5. The “Company” will perform maintenance on the systems comprising the program and the equipment covered by the contract.
14. Rescission
The “Client” may cancel the account at any time by sending an email from the same account registered with SatWeb.
From that moment on, the “Client” data contained therein will be deleted from the service and that information cannot be recovered.
Thirty days' notice is required to prevent automatic renewal.
15. Usernames and passwords
The Client is responsible for updating, maintaining, and securing the username and password. The Client is responsible for the information and activity occurring under their username. The login may only be used by one person; shared logins are not permitted.
16. Required equipment
The “Client” must have the necessary equipment to run the system remotely on the server, with the following minimum capabilities:
Hardware:
Pentium 4 or higher
512MB of RAM
Software:
Operating System Windows 2000/XP/2003/Vista/7/10/2008/2012, Mac OS X or Linux Web Browser Mozilla Firefox 2 or higher (recommended), Internet Explorer 7 or higher.
Internet Connection Requirements:
Effective bandwidth for 10 users: 768Kbps download, 256Kbps upload.